Terms of use

TERMS OF USE

Submitting a purchase request through this website or by any other means available indicates your unconditional acceptance of these terms. These terms will govern every transaction between us.

All transactions between us will be governed by the applicable legislation on e-commerce, consumer protection, the protection of the individual from the processing of personal data and the applicable tax provisions. The company has adapted to the GDPR framework.


PERSONAL DATA PROTECTION


During your visit to the website www.prosleep.gr You may be asked to provide personal information about yourself (name, surname, profession, email address, shipping address, etc.) as a rule to process your orders or to provide our services. Any personal data you provide anywhere on the www.prosleep.gr page is kept exclusively and only for reasons related to your transactions with us, the improvement of the services provided and the ensuring of the operation of the respective service and is not allowed to be used by any third party (except where provided by Law to the competent authorities only).

In any case, the employees of PROSLEEP who have access to your personal data are specific and access by unauthorized persons to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal data in extremely rare and special cases may also be disclosed to companies collaborating with PROSLEEP, for the purpose of supporting, promoting and executing your business relationship with us, but always under conditions that fully ensure that your personal data is not subject to any unlawful processing.

For any questions, suggestions or statements related to these issues, please contact us via email at support@prosleep.gr.

At any time, the user retains the right to be informed or object to the further processing of his/her data in accordance with the applicable legislation for the protection of personal data.

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).


REGISTRATION OF DATA – REGISTRATION

During your registration, you are invited to enter your personal information in the special electronic form provided. This information, for the accuracy of which you are responsible, will be used for the needs of transactions between us.

Orders placed through our website using your personal information and the codes you entered are presumed to be your orders, as you have the sole responsibility for handling your codes and protecting their confidentiality from unauthorized persons.


PLACE AN ORDER – CONFIRMATION

After placing your order, it will only be considered accepted after receiving a confirmation email. This email will specify the delivery terms (location and estimated time).

Before placing your order, it is your responsibility to study the technical and quality characteristics of our products, as they appear in the relevant options on our website.

SURRENDER

The delivery of our products will be made to the place designated by you and at the indicative time indicated in your order confirmation. Any failure on our part to deliver our products with absolute accuracy will not be considered as a failure on our part to fulfill the contract, as it is due to external and difficult to predict factors.


PAYMENT


The payment method must be specified when ordering.

The payment methods are as follows:

  1. Payment via Credit and Debit Card.
  2. Payment upon receipt of the order at your location (cash on delivery).
  3. Deposit into an account at one of our partner banks.

Necessary condition for us to immediately confirm your payment via bank account deposit:

  1. Once you have completed your order it will appear on your screen your Order Number.
  2. When depositing the amount to the bank, please indicate in the justification or in the beneficiary information only the digits of your Order Number. (avoid words like "order no." "order code." etc.).

* If you fail to enter this number, there is a possibility that your payment will be delayed or lost.

DISCOUNTS

During sale periods, additional discounts that may be given during the consumer's journey through the website do not apply. For example, the discount for the first purchase that is usually given when subscribing to the Prosleep newsletter cannot be added to an already existing sale period, e.g. Black Friday or another. The largest discount always applies and cannot be combined with others.

PAYMENT BY CREDIT CARD


The online store www.prosleep.gr accepts Visa, Mastercard and American Express credit cards. Your transactions in our online store are protected by the highest online security systems (SSL-256 bit and digital certification from Verisign, Inc.) which guarantee a secure transaction environment in most of the 500 largest companies in the world.

For purchases with your credit card, follow the instructions in our online store. You will be asked to fill out the order form and enter the number and expiration date as well as the 3-digit number (CVV) that is written on the back of your credit card.


SELLER'S RESPONSIBILITY


The products you will receive meet all the necessary quality requirements and have the properties and characteristics listed by type.

Our company is primarily responsible for the items offered to the extent defined by the applicable consumer protection provisions.

Our company is not responsible in cases where the use of our products has had consequences (irritations, allergic symptoms, etc.) due to the special characteristics and sensitivities of your baby's skin. If you notice such symptoms, it is recommended that you inform us immediately and discontinue use of our products until your doctor gives you the necessary guidance.


SUBMITTING COMPLAINTS - RETURNING PRODUCTS


Our company will consider in good faith any complaints you may have about our products and any recommendations you may have for further improvement.

Your return of products will only be accepted if it appears that they have a defect or properties and characteristics other than those mentioned on our website or that they do not correspond to your order.

In any case, the return of the products will be made after communication between us and the returned products must be in the same condition in which you received them.

By exercising the right of withdrawal, you are obliged to return the product to us in its original excellent condition (as new) in which it was delivered to you and within the same period we are obliged to refund any amounts you have paid to us. The refund will be made to a bank account in your possession that you will indicate to us.

According to Directive 2013/11/EC, which was incorporated in Greece by JMD 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If you are a consumer (i.e. a natural person acting outside of a professional capacity) and have any problem with a purchase you made from our Website, you can initiate the ADR procedure through the single pan-EU platform for electronic dispute resolution (ADR platform).

It is available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage


ORDER CANCELLATION


Without limiting the provisions on Withdrawal of Article 9, the cancellation of the order may be made in the following cases:

Before the order is completed, during the online ordering process you can remove the quantities of products from your cart.

If the online order has been completed but the product has not yet been shipped, you can contact us at hello@prosleep.gr and one of our associates will take care of canceling your order.